We provide essential "on-the-ground" support and bridge that all important gap between your staff and the remote support team who look after your case management software.
Soda has developed considerable experience in IT support and consultancy services for solicitors, and can also act as a first point of contact for many case management systems including ALB, LawFusion, Proclaim, Meridian and many others. We understand a firms specific needs for reliability and confidentiality. Our complete IT maintenance plan includes:
Comprehensive support - we monitor your systems remotely which means that we often catch problems before they become major issues.
Telephone support - we have dedicated technicians who are qualified, certified and experienced waiting to solve your issues
Remote support - you call us with a problem and we resolve it by remotely accessing your system - this means we can solve most problems within a couple of minutes.
On-site support – issues that may arise with your systems that we cannot eradicate over the phone or otherwise remote, a technician will visit your premises.
System analysis and auditing - when we take on a contract we always perform a full system audit before hand, if we see potential problem areas we will notify you and provide solutions, this can prevent problems that may have just been waiting to occur. Call us and ask about our free on-site security audit. We will give you a second opinion on your network security and show you where there is room for improvement, with no obligation.
Migrations from legacy systems to new case management systems, with minimal downtime. We can allow you to use your old case management system alongside your new one, even if others have said that isn't possible.
Moving legacy account and case management systems to the cloud so they are still accesible for looking up historical matters or account history.
Company Mergers. Integrating staff to a new environment after a merger can be troublesome enough without having to worry about IT systems as well. Soda will make sure staff are operational as soon as possible and project manage and carry out all the technology aspects of a merger including telephones, computers, printers, scanners, use of legacy systems, data transfer and so on.
Remote Access solutions. Completely secure remote working for partners and fee earners. From just being able to work on emails out of the office to having all resources that are normally at your office desk available at home (or anywhere with an internet connection), including dictation and case management packages.
To discuss your requirements call and speak to Matthew on 0333 772 0512 or email firstname.lastname@example.org
Soda provides a prompt response time for our day to day IT support queries. They have a helpdesk system for logging our calls and we are able to monitor the queries – and solutions – via their online support system.
We have worked with Soda on larger projects too such as installing a new practice management system and they have liaised with suppliers to ensure everything – including third party software and updates – run smoothly for us without interruption to our business.
Declan Hayes, Partner, AWBCharlesworth
I have experienced your dedication to customer service in a number of ways. You are open every day of the week for more hours than anybody should be and always answer the phone as promised.
Steve Butler, Butler and Kandler Solicitors
We turned to Soda for our merger. We were merging two firms with different case management systems. Not only were we changing software at both sites, we were also migrating to new hardware at the same time!
We needed a supplier that could comfortably manage all of these requirements.
Soda allowed us to have our new system and old systems working in parallel, and they managed every aspect of the transition for us. They were the first point of contact for all issues.
They continue to provide daily support to our staff, and are a partner that gives direction and recommends the best way of doing things.. not just a case of fixing ad-hoc IT issues.
Mark Hagyard, Partner, Waddington Turner Wall