We provide essential "on-the-ground" support and bridge that all important gap between your staff and the remote support team who look after your accounts and tax software.
Soda has developed considerable experience in IT support and consultancy services for Accountants. We are specialists in supporting Sage products including the Accounts and Taxation Suites, as well as other accouning packages. We understand your specific needs for reliability and confidentiality. Our complete IT maintenance plan includes:
Comprehensive support - we monitor your systems remotely which means that we often catch problems before they become major issues.
Telephone support - we have dedicated technicians who are qualified, certified and experienced waiting to solve your issues
Remote support - you call us with a problem and we resolve it by remotely accessing your system - this means we can solve most problems within a couple of minutes.
On-site support – issues that may arise with your systems that we cannot eradicate over the phone or otherwise remote, a technician will visit your premises.
System analysis and auditing - when we take on a contract we always perform a full system audit before hand, if we see potential problem areas we will notify you and provide solutions, this can prevent problems that may have just been waiting to occur. Fill in the form on this page to receive a free on-site security audit. We will give you a second opinion on your network security and show you where there is room for improvement, with no obligation.
Migrating problem legacy email systems to cloud based email with zero downtime.
New Office Premises. Leave all the technical work to us. We will deliver, install and commission new PCs, printers, telephones and internet connection, and connect you to head office, leaving your free to spend more time marketing your new office.
Remote Access solutions. Completely secure remote working for you and your staff. From just being able to work on emails out of the office to having all resources that are normally at your office desk available at home (or anywhere with an internet connection).
To discuss your requirements call and speak to Matthew on 0333 772 0512 or email firstname.lastname@example.org
Soda provide us with day to day support, strategic advice and secure cloud backup for all our business and client data. They are the only people we would trust with this information, I think this is because of the relationship we have built up with them over the years.
They recently helped us upgrade all of our computers to newer models as Windows on our old PCs was no longer supported by Microsoft.
I worried that this would cause a lot of disruption not only with the physical swapping of equipment, but with the transferring of data and software packages to new computers. Soda started work on Friday evening and worked over the weekend to keep our downtime to a minimum.
A staff member was on site on Monday morning to help with any teething issues, and the whole thing went really well.
Alan Biggin, Bostocks Boyce Welch, Chartered Accountants
Your approach was very valuable to our firm. Your efficiently resolved the issues we identified and provided 'plain English' explanations of the issues.
In addition to this you were open about your company pricing which was in our opinion very fair for the level of expertise demostrated.
David Forrester, Tax Assist Accountants